Thank you for your interest in Aspire

Aspire Technology Solutions is an award-winning managed services company specialising in hosted services, data centre solutions, communications and traditional IT support. Established in 2006 as a two man business, we have grown organically year on year and now have sites across the North East and London.

At Aspire, we provide a personal service to our customers and avoid selling pre-packaged products. This customer-focused approach has enabled us to attract business from a wide range of prestigious organisations across the UK and Europe. Aspire’s company values are focused on delivering excellence in everything that we do. For us, it’s not about the physical products that we supply, but more about the overall solution we deliver and the way in which we deliver it.

Current Vacancies

Senior Technical Services Consultant

Job Purpose:

The Senior Technical Services Consultant role is to work within the Technical Services Department and will involve the design, planning, execution and completion of projects according to agreed deadlines and within budget.

The role will require involvement in the technical account management of some of Aspire’s key accounts and assistance in developing their IT strategy/requirements.

Reports To:

Technical Solutions Director

Department:

Technical Services

Job Dimensions:

No direct reports

Working Arrangements:

The position offered is based out of Aspire’s Gateshead Head Office, however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to flexibly accommodate changes to their working hours and be available to work weekends & evenings as required to meet project deadlines.

Main Duties and Responsibilities:

A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Responsibility for the successful delivery of assigned projects
  • Provide pre-sales assistance to the Sales department
  • Provide technical account management services to our clients
  • Installation and configuration of hardware/software based around Aspire’s product set

Knowledge, Skills and Experience Required:

  • At least 8 years’ experience in IT working in a service provider/re-seller environment
  • Strong understanding of general server, storage and networking technologies
  • Excellent communication skills
  • Excellent documentation and report writing skills
  • Customer focussed approach
  • Able to work well as part of a team and individually
  • Awareness of new and emerging technologies
  • Ability to follow complex technical instructions
  • Decision making skills – a willingness to take responsibility for decisions; exhibiting sound and accurate judgement and including appropriate people in the decision making process
  • Highly motivated – setting and achieving challenging goals to deadline
  • Quality management – ability to seek and identify ways to improve, assure and promote quality
  • Possess a full UK driving licence

Qualifications Required:

The successful candidate should hold at least MCSE Server Infrastructure.  A strong demonstrable knowledge of MS Exchange, Lync/Skype, RDS and Citrix would be a distinct advantage.

Desirable Skills/Knowledge:

  • MS Windows 7, 8, 10 and Server 2008/2012
  • MS Exchange 2003-2013
  • MS Lync/Skype for Business
  • Microsoft Office 2003-2013 applications
  • VMware vSphere 5/5.5/6 & MS Hyper-V
  • CCNA or equivalent qualification

Telecommunications Consultant

The Telecommunications Consultant role is to work within the Technical Services Department and will involve the planning, execution and completion of telephony projects according to agreed deadlines and within budget. This includes pre-installation liaison with the client/Salesperson/Project Manager to agree objectives, preparing a technical plan and execution of the plan to completion with customer acceptance.

Reports To:
Technical Solutions Director

Department:
Technical Services

Job Dimensions:
No direct reports

Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Installing and configuring Mitel based telephony solutions
  • Responsibility for the successful delivery of assigned projects
  • Provide presales assistance to the Sale department

Knowledge, Skills and Experience Required:

  • At least 5 years’ experience in designing, deploying and supporting Mitel telephony products
  • Strong understanding of general telecommunications technology including SIP
  • Excellent communication skills
  • Excellent documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Follow instructions given
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Must have a full, clean or near clean UK driving licence

Qualifications Required:

The candidate should hold at least a current Mitel MiVoice Business (MCD) qualification. A formal qualification in a network discipline is not mandatory but a strong understanding to aid troubleshooting and design is expected.

Desirable Skills/Knowledge:

  • MiVoice Border Gateway (MBG)
  • MiCollab
  • MiContact Centre Business
  • CCNA or equivalent qualification would be an advantage

Channel Account Executive

Position Overview:

The role of the Channel Account Executive is integral to the success of the Channel Department in maintaining, and expanding upon relationships with assigned channel partners.

Assigned to channel partners based on geography, product, or market, the Channel Account Executive is responsible for achieving objectives in sales, profitability and growth.

The Channel Account Executive represents a select range of company products and services to assigned partners though may focus on a specific solution or product set if focused in a partner vertical market.

The Channel Account Executive reports directly to the Channel Management Team.

Job Responsibilities:

Establishes productive, professional relationships with key personnel in assigned partner accounts.

Assists Channel Management Team in meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Sells through partner organisations to end users in coordination with partner sales resources.

Coordinates the involvement of company personnel, including support, service, technical and management resources, in order to meet partner performance objectives and partners’ expectations.

Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.

Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.

Ensures partner compliance with partner agreements.

Drives adoption of company programs among assigned partners.

Accountabilities & Performance Measures:

Achieves assigned individual sales and overall team targets.

Meets assigned expectations for profitability.

Completes partner account plans that meet company standards.

Maintains high partner satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Organisational Alignment:

Reports directly to the Channel Management Team.

Enlists the support of sales specialists, purchasing resources, technical resources, implementation/project management resources, service resources, and other management resources as needed.

Closely coordinates company involvement with partner and end-user customer management as appropriate.

Works closely with Customer Service and Support Representatives to ensure customer satisfaction and problem resolution.

Junior Data Cabling Engineer

Job Purpose:
We are seeking a junior data cabling engineer to join our Cabling team.
Responsibilities involving the installation, troubleshooting and pulling / routing of supporting connectivity including fibre optics and copper cabling.

Reports to:
Data Cabling Team Leader

Department:
Support Services

Job Dimensions:
• Assisting engineers in installation of network and structured cabling. (cat5/5e/6 and fibre)
• Assisting with testing.
• Assisting with terminating cables on patch panels and modules.
• Assisting solving issues related to cables and networks.
• A driving licence
• A passport

Working Arrangements

The position offered is based out of Aspire’s Gateshead Head Office. However, you will be required to travel to work at customer locations throughout the UK. Predominately in the North of England, but you may be required to work outside the area therefore a hotel will be provided with expenses.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:

A highly motivated and conscientious individual, your main areas of responsibility will include:
• Support cabling team members
• Help resolve technical issues
• Support customers and provide a great level of customer service

Knowledge, Skills and Experience Required:
• Integration skills and working with different departments (Provisioning, Escalations team, Team networks and Customer services)
• Good communication skills
• Good documentation skills
• Customer focussed
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies
• Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
• Highly motivated – Sets and achieves challenging goals
• Quality management – ability to look for ways to improve and promote quality.

Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge
• Experience in all structured cabling (Cat 5/6)
• Basic understanding of switches and patching
• Good communication skills both face to face and electronic
• Ability to follow a survey
• Experience with step leaders and 3 tier
• Experience with power tools drills

Data Cabling Engineer

Job Purpose:
We are looking for a data cabling engineer with previous experience in technical role. The engineer will be responsible for installing a range of cabling products.

The successful candidate should be a driven individual, that enjoys problem solving and taking control of situations to drive home solutions whilst putting our customers’ needs first.

Reports to:
Data Cabling Team Leader

Department:
Support Services

Job Dimensions:
• Strong experience with the installation and termination of all types of copper cables (cat5/5e/6 and fibre), Single Mode and Multi Mode Fibre, coax cables and telephony cabling, and any associated troubleshooting
• Strong experience with the installation of containment solutions
• Experienced with the setting up, use and interpretation of the results from a Fluke or similar tester
• The ability to demonstrate good troubleshooting skills
• Able to work as either part of a team or independently
• Highly motivated
• Reliable
• An excellent understanding of health and safety practice preferably with either CSCS
• A driving licence
• A passport
• IPAF/PASMA

Working Arrangements
The position offered is based out of Aspire’s Gateshead Head Office. However, you will be required to travel to work at customer locations throughout the UK. Predominately in the North of England, but you may be required to work outside the area therefore a hotel will be provided with expenses.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

• Project management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Knowledge, Skills and Experience Required:

• At least 5 year experience in data cabling installations.
• Integration skills and working with different departments (Provisioning, Escalations team, Team networks and Customer services)
• Good communication skills
• Good documentation skills
• Customer focussed
• Able to work well as part of a team and individually
• Ability to follow a survey
• Experience with step leaders and 3 tier
• Experience with power tools drills
• Maintain awareness of new and emerging technologies
• Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
• Highly motivated – Sets and achieves challenging goals
• Quality management – ability to look for ways to improve and promote quality.

The successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

How to apply

If you would like to be considered for future opportunities, please send your CV along with a covering letter to:

Nigel Begg
Managing Director
Aspire Technology Solutions
Heworth Hall
Shields Road
Gateshead
NE10 0UX

Or email info@aspirets.com