Thank you for your interest in Aspire

Aspire Technology Solutions is an award-winning managed services company specialising in hosted services, data centre solutions, communications and traditional IT support. Established in 2006 as a two man business, we have grown organically year on year and now have sites across the North East and London.

At Aspire, we provide a personal service to our customers and avoid selling pre-packaged products. This customer-focused approach has enabled us to attract business from a wide range of prestigious organisations across the UK and Europe. Aspire’s company values are focused on delivering excellence in everything that we do. For us, it’s not about the physical products that we supply, but more about the overall solution we deliver and the way in which we deliver it.

Current Vacancies

Project Manager

Job Description and Person Specification

Project Manager

Job Purpose:

The Project Manager oversees the planning, implementation, and tracking of a specific project which has a beginning, an end and specified deliverables.

Reports To:

Technical Solutions Director

 

Department:

Project Services

 

Job Dimensions:

No direct reports

 

Working Arrangements

The position offered is based out of Aspire’s Gateshead Head Office however you will occasionally be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

 

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements and project milestones.

 

It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

 

Main Duties and Responsibilities:

The Project Manager performs a wide range of duties including some or all of the following:

Plan the project

  • Define the scope of the project in collaboration with senior management and technical staff
  • Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
  • Validate the resources (time, money, equipment, etc) required to complete the project
  • Develop a schedule for project completion that effectively allocates the resources to the activities
  • Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
  • Determine the objectives and measures upon which the project will be evaluated at its completion

Staff the project

  • In consultation with the appropriate manager, select staff with appropriate skills for the project activities
  • Manage and track project staff according to the established policies and practices of the organisation
  • Ensure that all project personnel receive an appropriate orientation to the project
  • Contract qualified 3rd party external resources to work on the project as appropriate

Implement the project

  • Execute the project according to the project plan
  • Develop forms and records to document project activities
  • Set up files to ensure that all project information is appropriately documented and secured
  • Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
  • Establish a communication schedule to update stakeholders including appropriate staff in the organisation on the progress of the project
  • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the project

  • Write reports and/or update CRM records on the project for management and interested parties
  • Communicate internally and externally project commercial status/risks
  • Monitor and approve all budgeted project expenditures
  • Monitor invoicing projections and report actual invoicing schedule and variance to senior management on a regular basis (monthly/bimonthly)
  • Manage all project budgets according to established accounting policies and procedures
  • Ensure that all financial records for the project are up to date
  • Prepare financial reports and supporting documentation

Evaluate the project

  • Ensure that the project deliverables are on time, within budget and at the required level of quality
  • Evaluate the outcomes of the project as established during the planning phase
  • Evaluate/report the final status of the project, detailing if the project was completed on time, on budget, within the allocated man time.
  • Evaluate/report any lessons learnt from the project and feed these back to senior management

 

 

Knowledge, Skills and Experience Required:

The Project Manager should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organisation and to create new opportunities.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organisational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organisation.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organisation forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
  • Customer focussed
  • Follow instructions given
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Must have a full, clean or near clean UK driving licence
  • 2 to 3 years planning and/or management experience

 

 

 

 

Qualifications Required:

 

Education

  • University Degree in a related subject

Professional designation

  • None

Knowledge, skills and abilities

  • Knowledge of project management

Proficiency in the use of computers for:

  • Word processing
  • Simple accounting
  • Data base management
  • Spreadsheets
  • E-mail
  • Microsoft Project
  • Internet

Senior Technical Services Consultant

Job Purpose:

The Senior Technical Services Consultant role is to work within the Technical Services Department and will involve the design, planning, execution and completion of projects according to agreed deadlines and within budget.

The role will require involvement in the technical account management of some of Aspire’s key accounts and assistance in developing their IT strategy/requirements.

Reports To:

Technical Solutions Director

Department:

Technical Services

Job Dimensions:

No direct reports

Working Arrangements:

The position offered is based out of Aspire’s Gateshead Head Office, however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to flexibly accommodate changes to their working hours and be available to work weekends & evenings as required to meet project deadlines.

Main Duties and Responsibilities:

A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Responsibility for the successful delivery of assigned projects
  • Provide pre-sales assistance to the Sales department
  • Provide technical account management services to our clients
  • Installation and configuration of hardware/software based around Aspire’s product set

Knowledge, Skills and Experience Required:

  • At least 8 years’ experience in IT working in a service provider/re-seller environment
  • Strong understanding of general server, storage and networking technologies
  • Excellent communication skills
  • Excellent documentation and report writing skills
  • Customer focussed approach
  • Able to work well as part of a team and individually
  • Awareness of new and emerging technologies
  • Ability to follow complex technical instructions
  • Decision making skills – a willingness to take responsibility for decisions; exhibiting sound and accurate judgement and including appropriate people in the decision making process
  • Highly motivated – setting and achieving challenging goals to deadline
  • Quality management – ability to seek and identify ways to improve, assure and promote quality
  • Possess a full UK driving licence

Qualifications Required:

The successful candidate should hold at least MCSE Server Infrastructure.  A strong demonstrable knowledge of MS Exchange, Lync/Skype, RDS and Citrix would be a distinct advantage.

Desirable Skills/Knowledge:

  • MS Windows 7, 8, 10 and Server 2008/2012
  • MS Exchange 2003-2013
  • MS Lync/Skype for Business
  • Microsoft Office 2003-2013 applications
  • VMware vSphere 5/5.5/6 & MS Hyper-V
  • CCNA or equivalent qualification

2nd Line Support Engineer

We’re looking for a 2nd line support engineer with a strong technical background with a solid experience in technical support. The 2nd line support engineer will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual, that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.

Some of the technologies the candidate would be expected to deal with include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Mitel. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.

Reports To:
Escalations Manager

Department:
Technical Escalations

Job Dimensions:

  • Diagnose and fix critical IT issues
  • Liaise direct with customers regarding technical issues
  • Identify reoccurring technical faults and recommendations to the escalations manager
  • Technically assist the junior technical teams.

Working Arrangements
The position offered is based out of Aspire’s Gateshead Head Office. However, you may, on occasion, be required to work at customer locations throughout the UK.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Incident management
  • Resolve Technical issues
  • Assist other members of the escalations team
  • Managing critical IT outages with customers efficiently resolve the situation.

Knowledge, Skills and Experience Required:

A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products and virtualisation.

  • At least 5 years’ experience in IT
  • Integration skills and working with different departments (Provisioning, First line, Customer services)
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.

Qualifications Required:

Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge

  • CCNA or equivalent qualification would be an advantage
  • VMWare Virtualisation
  • Mitel
  • Strong troubleshooting ability

Telecommunications Consultant

The Telecommunications Consultant role is to work within the Technical Services Department and will involve the planning, execution and completion of telephony projects according to agreed deadlines and within budget. This includes pre-installation liaison with the client/Salesperson/Project Manager to agree objectives, preparing a technical plan and execution of the plan to completion with customer acceptance.

Reports To:
Technical Solutions Director

Department:
Technical Services

Job Dimensions:
No direct reports

Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Installing and configuring Mitel based telephony solutions
  • Responsibility for the successful delivery of assigned projects
  • Provide presales assistance to the Sale department

Knowledge, Skills and Experience Required:

  • At least 5 years’ experience in designing, deploying and supporting Mitel telephony products
  • Strong understanding of general telecommunications technology including SIP
  • Excellent communication skills
  • Excellent documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Follow instructions given
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Must have a full, clean or near clean UK driving licence

Qualifications Required:

The candidate should hold at least a current Mitel MiVoice Business (MCD) qualification. A formal qualification in a network discipline is not mandatory but a strong understanding to aid troubleshooting and design is expected.

Desirable Skills/Knowledge:

  • MiVoice Border Gateway (MBG)
  • MiCollab
  • MiContact Centre Business
  • CCNA or equivalent qualification would be an advantage

Development Support Analyst

As a result of continued growth and expansion Aspire are currently seeking to recruit an Internal Application Support Analyst to work alongside their in-house software development team.

This is a fantastic opportunity for a new or recent graduate to join one of the North-East’s leading and fastest growing IT service organisations based in Aspire’s head office at Heworth Hall, Gateshead.

The role will primarily involve supporting Aspire’s internal software systems, documenting solutions and processes, maintaining an internal Wiki, creating reports in order to assist colleagues in making business decisions, as well as performing internal administrative tasks in order to drive efficiencies within the business.

As well as learning from the development team, Aspire will give you the resources you require in order for you to achieve further development certifications to progress your career, providing relevant training and certifications.

Reports To:
Applications Manager

Department:
Development

Job Dimensions:
No direct reports

Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office.  The working hours are normally Monday to Friday, 09:00-17:30 with 1 hr for lunch.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

    • Supporting Aspire’s internal software systems
    • Documenting solutions and processes
    • Maintaining an internal Wiki
    • Creating reports in order to assist colleagues in making business decisions
    • Performing internal administrative tasks

Knowledge, Skills and Experience Required:

    • Excellent communication skills
    • Excellent documentation skills
    • Customer focussed
    • Able to work well as part of a team and individually
    • Highly motivated – Sets and achieves challenging goals
    • Quality management – ability to look for ways to improve and promote quality

 

Desirable Skills/Knowledge:

    • An interest in software development, some exposure to .NET / C# or any other Object Oriented programming language would be beneficial
    • An understanding of database technologies and SQL, experience of Microsoft SQL Server including SQL Server Reporting Services (SSRS) would be beneficial
    • Familiarity with web scripting languages, including HTML, CSS and JavaScript
    • Willingness to learn and excellent communication skills

You will be entitled to 25 days holiday per annum and a company workplace pension.

Salary is negotiable dependent on experience.

Channel Account Executive

Position Overview:

The role of the Channel Account Executive is integral to the success of the Channel Department in maintaining, and expanding upon relationships with assigned channel partners.

Assigned to channel partners based on geography, product, or market, the Channel Account Executive is responsible for achieving objectives in sales, profitability and growth.

The Channel Account Executive represents a select range of company products and services to assigned partners though may focus on a specific solution or product set if focused in a partner vertical market.

The Channel Account Executive reports directly to the Channel Management Team.

Job Responsibilities:

Establishes productive, professional relationships with key personnel in assigned partner accounts.

Assists Channel Management Team in meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Sells through partner organisations to end users in coordination with partner sales resources.

Coordinates the involvement of company personnel, including support, service, technical and management resources, in order to meet partner performance objectives and partners’ expectations.

Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.

Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.

Ensures partner compliance with partner agreements.

Drives adoption of company programs among assigned partners.

Accountabilities & Performance Measures:

Achieves assigned individual sales and overall team targets.

Meets assigned expectations for profitability.

Completes partner account plans that meet company standards.

Maintains high partner satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Organisational Alignment:

Reports directly to the Channel Management Team.

Enlists the support of sales specialists, purchasing resources, technical resources, implementation/project management resources, service resources, and other management resources as needed.

Closely coordinates company involvement with partner and end-user customer management as appropriate.

Works closely with Customer Service and Support Representatives to ensure customer satisfaction and problem resolution.

Customer Service Analyst

Job Purpose:

We’re looking for a customer-oriented service analyst to join our growing team. Aspire are a company constantly looking to improve and innovate with our customer experience when delivering class leading IT service to our customers and partners.

The successful candidate will have exceptional communication skills, understand active listening principles with an ability to control conversation while retaining focus on the customer’s needs.

They will also act as a liaison between our customers and all internal elements of the Aspire business to identify and manage emerging problems that our clients may face relating to our IT services, including the service desk, sales & aftersales, pro-active monitoring & backups, billing and both large & small scale IT projects

Reports to:

Customer Service Manager

Department:

Customer Service

Main Duties and responsibilities:

A dynamic, highly motivated, conscientious and customer focused individual, your main areas of responsibility will include;

• Managing incoming IT Service desk calls from customers, logging new Incidents, Service Requests and providing progress updates on existing tickets.
• Customer confirmation and feedback on completion of Service Requests
• Investigate and manage billing queries
• Identifying and managing emerging customer needs to improve the customer experience
• Collect customer feedback with bespoke surveys, collate and investigate findings
• Create, analyse and distribute monthly customer service reports

Working Arrangements

The position offered is based out of Aspire’s Gateshead Head Office
The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

Knowledge, Skills and Experience Required:

  • 100% Customer focused with positive outlook
  • Exceptional communication skills, both written and verbal
  • Integration skills and working with different departments (Provisioning, Service desk, Sales, Projects, Accounts)
  • Familiarity with CRM system
  • Familiarity with Mitel telephony systems
  • Ability to work as part of a team and individually
  • Ability to work calmly in challenging environments with tight deadlines
  • Exhibit sound and accurate judgement and include appropriate people in the decision making process.
  • Motivated with ability to motivate others when required.
  • Previous client service role experience is desirable but not essential
  • Previous IT environment experience would be beneficial but not essential
  • General understanding of how IT services are delivered would be beneficial but not essential

Credit Controller

About the role
The candidate would reporting to the Finance Manager providing regular updates on progress. The role will involve chasing payments (via telephone, letter and email), sending statement of account to customers, performing account reconciliations on a regular basis and presenting aged debtors analysis.

The ideal candidate would have a strong background within credit control, be able to manage their own workload, prioritise work and work well under pressure. Strong customer service skills and the ability to build professional relationships are essential. Strong IT skills are required.

Duties and Responsibilities
Duties and responsibilities will include:

  • Debt collection via direct communication with customers
  • Sending statements of account to customers on a regular basis
  • Performing account reconciliations following receipt of information from customers
  • Allocating payments and credit notes
  • Aged debt analysis
  • Communication and escalation of issues to the Finance Manager

Attributes
The person we are looking for would possess the following skills and attributes

  • Have experience in credit control
  • Be focused on details and be diligent in their approach to work
  • Excellent listening and verbal communication skills
  • Strong IT and analytical skills particularly in use of Microsoft Excel
  • Good organisational skills
  • Be able to manage their own workload
  • Be focused on customer service
  • Be able to build customer relationships

Experience
Our ideal candidate would have:

  • Several years of experience in credit control
  • Significant experience in use of Microsoft Excel
  • Experience in using Sage50
  • Knowledge of the telecoms industry (not essential)

Salary
Negotiable depending on experience

Location
Heworth Hall
Shields Road,
Gateshead
NE10 0UX

Hours of work
Hours: 37.5 per week

Applications should be sent to stuart.hall@aspirets.com with the subject “Credit Controller”

How to apply

If you would like to be considered for future opportunities, please send your CV along with a covering letter to:

Nigel Begg
Managing Director
Aspire Technology Solutions
Heworth Hall
Shields Road
Gateshead
NE10 0UX

Or email info@aspirets.com