Thank you for your interest in Aspire

Aspire Technology Solutions is an award-winning managed services company specialising in hosted services, data centre solutions, communications and traditional IT support. Established in 2006 as a two man business, we have grown organically year on year and now have sites across the North East and London.

At Aspire, we provide a personal service to our customers and avoid selling pre-packaged products. This customer-focused approach has enabled us to attract business from a wide range of prestigious organisations across the UK and Europe. Aspire’s company values are focused on delivering excellence in everything that we do. For us, it’s not about the physical products that we supply, but more about the overall solution we deliver and the way in which we deliver it.

Current Vacancies

Senior Technical Services Consultant

Job Purpose:

The Senior Technical Services Consultant role is to work within the Technical Services Department and will involve the design, planning, execution and completion of projects according to agreed deadlines and within budget.

The role will require involvement in the technical account management of some of Aspire’s key accounts and assistance in developing their IT strategy/requirements.

Reports To:

Technical Solutions Director

Department:

Technical Services

Job Dimensions:

No direct reports

Working Arrangements:

The position offered is based out of Aspire’s Gateshead Head Office, however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.

It is expected that the successful candidate will be able to flexibly accommodate changes to their working hours and be available to work weekends & evenings as required to meet project deadlines.

Main Duties and Responsibilities:

A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Responsibility for the successful delivery of assigned projects
  • Provide pre-sales assistance to the Sales department
  • Provide technical account management services to our clients
  • Installation and configuration of hardware/software based around Aspire’s product set

Knowledge, Skills and Experience Required:

  • At least 8 years’ experience in IT working in a service provider/re-seller environment
  • Strong understanding of general server, storage and networking technologies
  • Excellent communication skills
  • Excellent documentation and report writing skills
  • Customer focussed approach
  • Able to work well as part of a team and individually
  • Awareness of new and emerging technologies
  • Ability to follow complex technical instructions
  • Decision making skills – a willingness to take responsibility for decisions; exhibiting sound and accurate judgement and including appropriate people in the decision making process
  • Highly motivated – setting and achieving challenging goals to deadline
  • Quality management – ability to seek and identify ways to improve, assure and promote quality
  • Possess a full UK driving licence

Qualifications Required:

The successful candidate should hold at least MCSE Server Infrastructure.  A strong demonstrable knowledge of MS Exchange, Lync/Skype, RDS and Citrix would be a distinct advantage.

Desirable Skills/Knowledge:

  • MS Windows 7, 8, 10 and Server 2008/2012
  • MS Exchange 2003-2013
  • MS Lync/Skype for Business
  • Microsoft Office 2003-2013 applications
  • VMware vSphere 5/5.5/6 & MS Hyper-V
  • CCNA or equivalent qualification

Telecommunications Consultant

The Telecommunications Consultant role is to work within the Technical Services Department and will involve the planning, execution and completion of telephony projects according to agreed deadlines and within budget. This includes pre-installation liaison with the client/Salesperson/Project Manager to agree objectives, preparing a technical plan and execution of the plan to completion with customer acceptance.

Reports To:
Technical Solutions Director

Department:
Technical Services

Job Dimensions:
No direct reports

Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office however you will often be required to work at customer locations throughout the UK which will involve staying away from home typically no longer than 4-5 nights.

The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Installing and configuring Mitel based telephony solutions
  • Responsibility for the successful delivery of assigned projects
  • Provide presales assistance to the Sale department

Knowledge, Skills and Experience Required:

  • At least 5 years’ experience in designing, deploying and supporting Mitel telephony products
  • Strong understanding of general telecommunications technology including SIP
  • Excellent communication skills
  • Excellent documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Follow instructions given
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Must have a full, clean or near clean UK driving licence

Qualifications Required:

The candidate should hold at least a current Mitel MiVoice Business (MCD) qualification. A formal qualification in a network discipline is not mandatory but a strong understanding to aid troubleshooting and design is expected.

Desirable Skills/Knowledge:

  • MiVoice Border Gateway (MBG)
  • MiCollab
  • MiContact Centre Business
  • CCNA or equivalent qualification would be an advantage

Channel Account Executive

Position Overview:

The role of the Channel Account Executive is integral to the success of the Channel Department in maintaining, and expanding upon relationships with assigned channel partners.

Assigned to channel partners based on geography, product, or market, the Channel Account Executive is responsible for achieving objectives in sales, profitability and growth.

The Channel Account Executive represents a select range of company products and services to assigned partners though may focus on a specific solution or product set if focused in a partner vertical market.

The Channel Account Executive reports directly to the Channel Management Team.

Job Responsibilities:

Establishes productive, professional relationships with key personnel in assigned partner accounts.

Assists Channel Management Team in meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Sells through partner organisations to end users in coordination with partner sales resources.

Coordinates the involvement of company personnel, including support, service, technical and management resources, in order to meet partner performance objectives and partners’ expectations.

Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.

Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.

Ensures partner compliance with partner agreements.

Drives adoption of company programs among assigned partners.

Accountabilities & Performance Measures:

Achieves assigned individual sales and overall team targets.

Meets assigned expectations for profitability.

Completes partner account plans that meet company standards.

Maintains high partner satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Organisational Alignment:

Reports directly to the Channel Management Team.

Enlists the support of sales specialists, purchasing resources, technical resources, implementation/project management resources, service resources, and other management resources as needed.

Closely coordinates company involvement with partner and end-user customer management as appropriate.

Works closely with Customer Service and Support Representatives to ensure customer satisfaction and problem resolution.

Sales Account Manager

Position Overview:
Aspire are currently looking for outstanding candidates who are experienced, results-driven and customer-focused Sales Account manager to join our highly successful sales team. The ideal candidate will be a confident and resilient sales professional with strong communication and negotiation skills, who enjoys working autonomously.

Job Responsibilities:

Reporting to the Sales Manager the Sales Account Manager will be responsible for:
• Delivering sales across the region
• Developing and nurturing your own leads, and taking leads from presales to follow up
• Providing a first class customer-focused approach
• In addition to developing a pipeline of new business you will be responsible for managing a number of key accounts, ensuring a high level of repeat business
• Attending conferences and networking events as and when required to support the needs of the business.

Essential Experience
• Experience of sales within the IT sector
• Minimum of 2 years’ experience in a field sales role

Desirable Experience
• Experience of Salesforce CRM

Pay and Benefits
At Aspire we pride ourselves on attracting and retaining the best employees and as such will reward you for your hard work with a generous pay and benefits package including:
• A basic salary of £30K
• Realistic OTE of £75K
• Company car
• 25 days holiday per annum

Interested in joining the team? Please forward your CV with a covering letter to stephen.mcnickle@aspirets.com in the first instance.

Escalations Support Engineer

Job Purpose:

We’re looking for a 2nd – 3rd line support engineer with a strong technical background with a solid experience in technical support. The escalations support engineer will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual, that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.

Some of the technologies the candidate would be expected to deal with include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Mitel. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.

Job Dimensions:

  • Diagnose and fix critical IT issues.
  • Liaise direct with customers regarding technical issues
  • Identify reoccurring technical faults and recommendations to the escalations manager
  • Technically assist the junior technical teams.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:

  • Incident management
  • Resolve Technical issues
  • Assist other members of the escalations team
  • Managing critical IT outages with customers efficiently resolve the situation.

Knowledge, Skills and Experience Required:

  • A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products and virtualisation.
  • At least 5 years’ experience in IT
  • Integration skills and working with different departments (Provisioning, First line, Customer services)
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.

Qualifications Required:

Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge

  • CCNA or equivalent qualification would be an advantage
  • VMWare Virtualisation
  • Mitel
  • Strong troubleshooting ability

Interested in joining the team? Please forward your CV to Andrew.Simpson@aspirets.com in the first instance.

Quick Fix Support Engineer

Job Purpose:

We are looking for a Quick Fix analyst with some technical background and previous experience in providing technical support. The successful engineer will be responsible for investigating a wide range of technical issues.
Each candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.
Some of the technologies the candidate would be expected to deal with should include; Windows Server, VMware, Microsoft Exchange, Office 365 and RDS environments. Some knowledge of VOIP systems, ideally Mitel, would be advantageous though not essential.

Reports to:
Quick Fix / 1st Line Team Leader

Department:
Technical Support – Service Desk

Job Dimensions:
• Diagnose and fix IT issues.
• Liaise direct with customers regarding technical issues
• Log work and fixes in to a helpdesk system
• Work to strict Service level agreements (SLA)

Working Arrangements:
The position offered is based in Aspire’s Gateshead Head Office.
The working hours are normally Monday to Friday, between 08:00-18:00 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:
• Incident management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Knowledge, Skills and Experience Required:

A good basis of technical skills is essential for this role, with a fundamental understanding of, Active Directory, Exchange/Office 365 Administration, Microsoft products and virtualisation.
• At least 1 year experience in IT
• Good understanding of general server, storage and networking technologies
• Good communication skills
• Good documentation skills
• Customer focussed
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies
• Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
• Highly motivated – Sets and achieves challenging goals
• Quality management – ability to look for ways to improve and promote quality.

Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
Desirable Skills/Knowledge
• Windows Desktop
• Windows Server
• VOIP (preferably Mitel)
• Strong troubleshooting ability

Aspire are not currently accepting applications through recruitment agencies.

1st Line Support Engineer

Job Purpose:
We are looking for a 1st Line support analyst with a good technical background and experience in providing technical support. The successful engineer will be responsible for investigating a wide range of technical issues.
Each candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.
Some of the technologies the candidate would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems, ideally Mitel, would be advantageous though not essential.

Reports to:
1st Line Team Leader

Department:
Technical Support – Service Desk

Job Dimensions:
• Diagnose and fix escalated IT issues.
• Liaise direct with customers regarding technical issues
• Log work and fixes in to a helpdesk system
• Work to stick Service level agreements (SLA)

Working Arrangements:
The position offered is based in Aspire’s Gateshead Head Office.
The working hours are normally Monday to Friday, between 08:00-18:00 with 1hr for lunch, although extended hours may be required to meet customer requirements.
It is expected that the successful candidate will be able to accommodate changes to their working hours and be available to work weekends & evenings as required.

Main Duties and Responsibilities:

A highly motivated and conscientious individual, your main areas of responsibility will include:
• Incident management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Knowledge, Skills and Experience Required:
A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
• At least 3 year experience in IT
• Integration skills and working with different departments (Provisioning, First line, Customer services)
• Good understanding of general server, storage and networking technologies
• Good communication skills
• Good documentation skills
• Customer focussed
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies
• Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
• Highly motivated – Sets and achieves challenging goals
• Quality management – ability to look for ways to improve and promote quality.

Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
Desirable Skills/Knowledge
• Windows Desktop Exam (windows 7+)
• Server Exam 2008 R2+
• Mitel
• Strong troubleshooting ability
• Networking fundamentals

Aspire are not currently accepting applications via recruitment agencies.

Field Services Technical Presales Engineer

Job Purpose:
We’re looking for a Field Services Technical Presales Engineer with previous experience in a technical support role. This is a desk-based role; the primary role will be to quote customers for chargeable work.
You will need to be able to design and deliver the solution. The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. Some of the technologies the candidate would be expected to deal with include: Microsoft Windows Server and desktop OS, IP Phones, general telephony, printers, desktop and server hardware. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.

Reports to:
Field Services Team Leader

Department:
Technical Support

Job Dimensions:

• Designing/Spec technical solutions
• Quoting for additional work and chargeable work
• Liaise direct with customers to obtain their requirements and spec the correct solution
• Work to strict Service level agreements (SLA)
• Travel to customer sites if required
• Complete new installs and assist field engineers when required

Working Arrangements:
The position offered is based out of Aspire’s Gateshead Head Office. However, you may be required to travel to work at customer locations throughout the UK. Predominately in the North of England.
The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements. It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.

Main Duties and Responsibilities:
A highly motivated and conscientious individual, your main areas of responsibility will include:
• Incident management
• Providing quotations to customers and responding to any technical queries
• Liasing with customers to find and design the appropriate solution to meet their needs
• Support customers and provide a great level of customer service

Knowledge, Skills, and Experience Required:
A high level of technical skills is essential for this role, with a fundamental understanding of Networking,
Microsoft products, telephony and virtualisation.
• At least 3 years experience in IT
• Integration skills and working with different departments (Provisioning, First line, Escalations team, Team networks and Customer services)
• Good understanding of general server, storage, and networking technologies
• Good communication skills
• Good documentation skills
• Customer focused
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies
• Decision making – displays a willingness to make decisions; exhibit sound and accurate
judgement and include appropriate people in the decision-making process
• Highly motivated – Sets and achieves challenging goals
• Quality management – ability to look for ways to improve and promote quality.

Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have
relevant work-related experience, attained a good all-around standard of education and have a good
knowledge of current IT technologies.

Desirable Skills/Knowledge:

• Windows Desktop Exam (Windows 7+)
• Server Exam 2008 R2+
• Mitel
• Strong troubleshooting ability
• Networking fundamentals

Please find a PDF format of this job description available for download here

How to apply

If you would like to be considered for future opportunities, please send your CV along with a covering letter to:

HR – Applications
Aspire Technology Solutions
Heworth Hall
Shields Road
Gateshead
NE10 0UX

Or email info@aspirets.com