Junior Helpdesk Analyst Required (London) @ Aspire Technology Solutions

London Office (Elstree)

Junior Support Technician – 1st line & 2nd line support – Elstree

1st Line / Desktop support

We have a great opportunity for an enthusiastic Junior Support Technician to join our growing technical team which supports a variety of clients in the UK. The role primarily involves providing 1st line support and Helpdesk telephone support.

Company overview:

Aspire is a dynamic IT Solutions company based in Elstree and Newcastle Upon Tyne (www.aspirets.com), successful in establishing long-term relationships with clients who value our honesty, and rely upon our responsive services and ability to understand each individual client’s needs.The company’s flat organizational structure enables staff to have direct communication with Management, providing a great sense of involvement and offers the opportunity to make significant and valued input into the company.Our ‘team culture’ highlights the strong working relationships between staff, and ensures everyone is working towards the common goal, having an awareness of each others work, supporting each other wherever necessary.

Our clients cover a range of industries, and services are tailored to each client’s individual needs. An interesting variety of works provides opportunities to develop and learn new technical skills, once consistent high standards in core technical tasks have been demonstrated.

Role Summary:

Based at our office in Elstree, each day varies. Work could involve but is not limited to, remote support, onsite support, building equipment, server maintenance, equipment set-up and installation. The role therefore requires good organisation skills with the ability to prioritise work in the best interests of the company, a thorough approach in all work, and an acceptance of following specific instructions when requested.

Day-to-day support tasks are mostly performed working individually. Installation work and specific projects may involve working individually or working closely with other members of the technical team. Both require effective problem solving skills and an ability to analyse and assess the options fully. The role therefore comes with a high level of responsibility; demonstrating technical competence and confidence, completing work efficiently and to a high standard, communicating effectively with both clients and Management, and assisting in the process of scheduling work.

The successful candidate will be joining the company at an exciting time as Aspire develops new and existing client relationships and continues to investigate new technologies, in addition to supporting clients in the set-up of new offices located around the world.

The Junior Support Technician should possess a solid understanding, with at least 6 months hands on experience of a majority of the following: