Our Service Desk is the hub of our organisation and provides a single point of contact for all our contracted support calls.
If you should experience a problem with your IT infrastructure, you can rest assured that your business is in safe hands and that all support calls will be answered and managed by the most highly skilled, accredited and experienced personnel available.
Our Service Desk provides both standard and bespoke service delivery that can be designed to meet the individual needs of your organisation. From standard business hours through to 24 hours a day, 365 days a year cover, Aspire’s team will work closely with you to deliver the highest quality support for your IT systems and applications.
At Aspire, all fault/query calls are categorised and have strict targets for response and escalation.
|Priority 1 – Critical|
i.e. 100% of service failed, all users affected and the business severely impacted
|Priority 2 – High|
i.e. a single service has failed and all users are impacted such as email or core business applications
|Priority 3 – Medium|
i.e. One user is unable to work or is unable to access a single service with no work around.
|Priority 4 – Low|
i.e. one or two users affected with known work around
|Priority 5 – IMAC (Moves, Adds & Changes)|
i.e. information request, general instruction and configuration changes