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Managed IT Services
IT services are evolving. It’s no longer about reactive fire fighting. It’s about deploying the best technologies to pre-emptively prevent issues and drive real performance. When you partner with Aspire, you unlock access to the latest technologies, unrivaled expertise and a world-class service.
To get the most from your technology and drive performance, you need to partner with the right managed services provider.
Businesses need to ensure that their IT systems are proactively monitored and employee devices and desktop functions are accessible and latency-free.
What sets our IT support service desk apart from our competitors is our ‘Quick Fix’ team. Quick Fix are here to take new calls, they work on ‘quick wins’ and wherever possible they resolve incidents on the first call.
The Quick Fix team currently resolve over 70% of our incidents and they are the largest team on the Aspire Service Desk. They do not have a queue to work on, rather their sole aim is to be available to help our customers maintain their productivity.
Want to see the future of IT Support?
Discover a service that can reduce user tickets by 78%*
Discover Our Range of RealCare Managed IT Support Services
RealCare is Aspire’s IT support and service desk product. Delivered by our technically capable and friendly support staff, RealCare is available in different packages to cover on-premise systems, cloud infrastructure, users and voice. All IT support services are delivered with outstanding SLAs and available either within core business hours of 8am-6pm Mon-Fri or 24/7/365.
Working with Aspire for Managed IT Services
Single Point of Contact
With our technical expertise, Aspire will become your single point of contact for all of your IT requirements.
Industry Leading SLAs
We offer industry leading Service Level Agreements with 99% of SLAs being met in the last 12 consecutive months.
Superior Skills Matching
We have developed sophisticated internal systems and dedicated technology teams to ensure that whatever the issue and whatever the set-up, our customers are always allocated the best qualified person for the job.
‘World Class’ Service
Services are underpinned by our unbeatable IT Support Solutions, best illustrated by our Net Promoter Score which averages +83, and is deemed ‘world-class’.
Additional Managed IT Services
Our chosen solutions provide effective threat and vulnerability protection for organisations of all sizes.
What are Managed IT Services?
Managed IT support involves outsourcing the management and maintenance of an organisation's IT infrastructure and systems to a third-party provider, known as a managed service provider (MSP). The goal of managed IT support is to ensure the smooth operation of an organisation's IT environment, enhance overall efficiency, and address IT-related issues promptly.
Key features of managed IT support services include:
- Help Desk and Technical Support: Managed IT support providers typically offer help desk services to address end-user issues and provide technical assistance. This can include troubleshooting hardware and software problems, answering user inquiries, and resolving issues remotely or on-site.
- Proactive Monitoring: Managed IT support involves continuous monitoring of an organization's IT infrastructure using remote monitoring tools. This proactive approach helps identify potential issues before they escalate into major problems, allowing for timely intervention and resolution.
- Patch Management: Ensuring that all software, including operating systems and applications, is up to date with the latest patches and security updates to protect against vulnerabilities and potential security threats.
Benefits of Managed IT Services
Experience On Hand
Our hybrid teams have extensive knowledge across the IT spectrum. Whatever the challenge, our specialists can efficiently remediate any issues around the clock.
Next-Gen Solutions
As technology evolves, it's crucial for businesses to stay ahead of the curve. Aspire is committed to providing next-generation IT solutions to allow your teams perform their best and help business grow.
24/7/365 Support
Aspire understands that IT issues can arise at any time, and downtime can be costly for businesses. That's why our services include round-the-clock support, 365 days a year.
Pro-active Support
Aspire continuously monitors the health of your IT infrastructure, identifying potential issues before they escalate into serious problems.
Cost Efficiency
By outsourcing IT management, organisations can avoid the expenses associated with recruiting, training, and retaining a full-time IT staff, while still benefiting from the expertise and support they need.
Enhanced Security
By implementing robust security measures and ensuring all systems are keeps up-to-date, your critical data and systems are more secure from cyber criminals.
Discover a world-class service
RealCare is deployed, monitored & maintained by our world-class 24/7/365 team, ensuring you’re never without support. We’re here to make sure your technology works for you.
- Over 100,000 tickets resolved
- 83+ net promoter score
- 18,000+ users supported
- 96.3% of tickets resolved in SLA
Frequently Asked Questions
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What is a managed service provider?
A managed service provider (MSP) like Aspire is a third-party company that proactively manages and assumes the responsibility for providing a defined set of IT services to its clients. These services can include network, infrastructure, security, and other IT-related tasks.
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What are managed IT services?
Managed IT services encompass a range of outsourced solutions provided by companies like Aspire. These services can include network monitoring, cybersecurity, data backup and recovery, cloud computing, and overall IT support. Aspire's goal is to ensure the seamless operation of its clients' IT infrastructure.
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Is Aspire's service 24/7?
Yes, at Aspire we understand the critical nature of IT operations for businesses.
That's why we offer 24/7 support to our clients. Our dedicated team is available around the clock to address any issues promptly avoid costly minimise downtime. -
What is the difference between IT services and managed services?
While IT services encompass a broad spectrum of tasks related to information technology, managed services take a more proactive and holistic approach. Aspire's managed services involve ongoing monitoring, maintenance, and support, aiming to prevent issues before they occur. Traditional IT services may be more reactive, addressing problems as they arise without the same level of continuous oversight.
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Why do I need managed IT services?
Businesses benefit from managed IT services like those offered by Aspire for several reasons. These services ensure proactive maintenance, reduce downtime, enhance security, and provide access to a team of skilled professionals. By outsourcing IT management, organizations can focus on their core activities while relying on Aspire to optimize and safeguard their IT infrastructure, ultimately leading to increased efficiency and peace of mind.
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