Aspire initially provided Silverbean with a review of their current telecoms to ensure they could create a solution which was fit for purpose.
This led to the recommendation of a new telephone system and the provision of a split VOIP/ISDN system. This allowed the company to retain the benefit of the VOIP system which they had used previously, while providing failover in the event the service was unavailable.
As part of their due diligence, Aspire carried out a review of the company’s existing IT. They recommended Silverbean moved to a hosted email platform which would give the company greater flexibility.
The result has been that Silverbean has found significant efficiencies in the available uptime of services compared to their previous solution.
What the client says:
Bruce McLaren, Finance Manager at Silverbean, said: “We’ve been working with Aspire since April, 2013 and were in negotiations with another provider when Aspire contacted us.
“We felt that the service they could provide and being a local firm was a great benefit. Their excellent reputation throughout the region also spoke volumes.
“We’ve found Aspire to be very professional and efficient in their approach to our IT requirements. Downtime is a thing of the past and we know their technicians are on hand should any of the Silverbean team encounter any IT difficulties.
The comments from the team regarding working with the technicians themselves are all positive. So generally, we’re really happy with the service we’re receiving.”