The business set the ambitious plan in motion in 2015 and key to the success has been the implementation of the Net Promoter Score (NPS) system which is used to measure customer experience and predict business growth. Aspire’s NPS score currently averages +82, which is deemed world class for customer service.
Chris Fraser, Aspire Managing Director commented:
“The past few years have been an incredible journey. Our original projection was to have 100 staff by this stage but we are now at 150. We completed the new wing at our HQ in Heworth Hall, Gateshead last year which is now at capacity so we will be looking at further expansion in the near future”.
The business has been boosted by an increasing number of contract wins outside of the region, including south-coast based St Barnabas Hospice and Lookers Plc, the national car dealership. This coupled with the growing channel business, which sees a number of UK-wide technology partners resell and white label Aspire services, provides a solid foundation for the future of the business.
Fraser concludes: “The growth shows no sign of letting up and is a real testament to the people we have in the business. We have invested heavily in the past few years both in our staff and our core network, particularly here in the region with our new Ultrafast Dedicated Connectivity (UDC) product, which offers businesses Internet speeds of 100 Gigabits per second.
“To celebrate our success we are working on a giveaway for North East charities, which will see us give charities from the NE, SR & TS areas a free leased line. We will be promoting this in due course but would like to take this opportunity to invite charities to put their name forward by getting in touch with us about this.”