Aspire can ensure your server and IT infrastructure perform at an optimal level and downtime avoided.

Server and IT system support is business critical.  Organisations across the country rely on our RealCARE Server package to keep their business operational.

RealCARE Server is available either during standard office hours 8am-6pm Mon-Fri or 24/7.

Support is provided by our scalable UK-based team of technical engineers from our headquaters in Gateshead.

We currently resolve an average of 7000 tickets per month.

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Speak to us about your Server & Infrastucture Support needs on:

0330 124 2700
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“Good "catch" by fast response team, issue resolved very promptly.”

- Supported IT User

Package includes:

IT Service Desk:
IT Service Desk:

Access to 3 line support, including quick fix. Telephone & email support for IT issues, available during core business hours (8-6pm).

24/7 IT System Monitoring:
24/7 IT System Monitoring:

Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.

Dedicated Service Management Team:
Dedicated Service Management Team:

RealCARE customers are assigned a service account manager to work on strategic technology goals.

Customer Account Management Portal:
Customer Account Management Portal:

Read service reports, manage your incidents, requests and quotes via our easy to use online customer portal.

On Site Support:
On Site Support:

RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.

Access to Emergency Loan Equipment:
Access to Emergency Loan Equipment:

If a remote fix is not possible RealCARE customers have access to stocked replacement technical hardware.

Live Service Reports:
Live Service Reports:

Incident & KPI reporting, change & service requests, metrics.

Backup Monitoring:
Backup Monitoring:

Services delivered via Aspire’s bespoke, intelligent backup platform.

IT Moves, Adds and Changes (MACs):
IT Moves, Adds and Changes (MACs):

General instruction and configuration changes.

Microsoft Updates:
Microsoft Updates:

To be configured with our automation platform as per your design.

Anti Virus Management*:
Anti Virus Management*:

*Assumes Aspire Hosts Anti Virus solution.

Why Aspire for IT Support?

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World-class Net Promoter Score (NPS) of +82

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Features unique ‘quick fix’ support team for first call resolution

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24/7 services available to keep your business operational at all times

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BI focus drives exceptional levels of service

Learn more about Server & Infrastructure Support Services from Aspire

Speak to one of our technical experts about your Support requirements.

Information for clients regarding the impacts of COVID-19 on our business can be found on our Customer Portal