User and desktop support is business critical. Organisations across the country rely on our RealCARE Server & User package to keep their desktop and devices functional and staff productive.
RealCARE Server & User is available either during standard office hours 8am-6pm Mon-Fri or 24/7.
Support is provided by our scalable, highly-trained UK-based team from our headquarters in Gateshead.
We currently resolve an average of 7000 tickets per month.
“Good attention to detail and concern to get to bottom of the issue.”- IT User Renewable Energy Company
Ensure your staff are productive by providing proactive support for their desktop and software.
Access to 3 line support, including quick fix. Telephone & email support for IT issues, available during core business hours (8-6pm).
Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.
RealCARE customers are assigned a service account manager to work on strategic technology goals.
Read service reports, manage your incidents, requests and quotes via our easy to use online customer portal.
RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.
If a remote fix is not possible RealCARE customers have access to stocked replacement technical hardware.
Incident & KPI reporting, change & service requests, metrics.
Services delivered via Aspire’s bespoke, intelligent backup platform.
General instruction and configuration changes.
To be configured with our automation platform as per your design.
*Assumes Aspire Hosts Anti Virus solution.
World-class Net Promoter Score (NPS) of +82
Features unique ‘quick fix’ support team for first call resolution
24/7 services available to keep your business operational at all times
BI focus drives exceptional levels of service
Speak to one of our technical experts about your Support requirements.