- Support: 0330 124 2701
- Customer Portal
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Service Status:
Aspire are geared towards delivering a first time fix to keep your users productive and company moving.
User and desktop support is business critical. Organisations across the country rely on our RealCARE Server & User package to keep their desktop and devices functional and staff productive.
RealCARE Server & User is available either during standard office hours 8am-6pm Mon-Fri or 24/7.
Support is provided by our scalable, highly-trained UK-based team from our headquaters in Gateshead.
We currently resolve an average of 7000 tickets per month.
Speak to us about your Desktop Support needs on:
0330 124 2700
“Good attention to detail and concern to get to bottom of the issue.”
- IT User Renewable Energy CompanyPackage includes:
End user digital workspace support:
Ensure your staff are productive by providing proactive support for their desktop and software.
IT Service Desk:
Access to 3 line support, including quick fix. Telephone & email support for IT issues, available during core business hours (8-6pm).
24/7 IT System Monitoring:
Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.
Dedicated Service Management Team:
RealCARE customers are assigned a service account manager to work on strategic technology goals.
Customer Account Management Portal:
Read service reports, manage your incidents, requests and quotes via our easy to use online customer portal.
On Site Support:
RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.
Access to Emergency Loan Equipment:
If a remote fix is not possible RealCARE customers have access to stocked replacement technical hardware.
Live Service Reports:
Incident & KPI reporting, change & service requests, metrics.
Backup Monitoring:
Services delivered via Aspire’s bespoke, intelligent backup platform.
IT Moves, Adds and Changes (MACs):
General instruction and configuration changes.
Microsoft Updates:
To be configured with our automation platform as per your design.
Anti Virus Management*:
*Assumes Aspire Hosts Anti Virus solution.
Why Aspire for IT Support?
World-class Net Promoter Score (NPS) of +82
Features unique ‘quick fix’ support team for first call resolution
24/7 services available to keep your business operational at all times
BI focus drives exceptional levels of service
Learn more about User Desktop & Device Support from Aspire
Speak to one of our technical experts about your Support requirements.
