Aspire can support your business critical voice and telephony platforms.

Organisations across the country rely on our RealCARE Voice package to keep their business operational.

RealCARE Voice is delivered during standard office hours 8am-6pm Mon-Fri.

Support is provided by our scalable UK-based team of telephony engineers from our headquaters in Gateshead.

We currently resolve an average of 7000 tickets per month.

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Speak to us about your Desktop Support needs on:

0330 124 2700
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“Very helpful and spent time trying to resolve my issue”

- Supported IT User

Package includes:

Voice Support:
Voice Support:

Technical support to cover fault resolution with voice controller software or licensing.

24/7 IT System Monitoring:
24/7 IT System Monitoring:

Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.

Dedicated Service Management Team:
Dedicated Service Management Team:

RealCARE customers are assigned a service account manager to work on strategic technology goals.

Voice Hardware Support:
Voice Hardware Support:

Hardware support covers hardware failures (excludes user damage).

Customer Account Management Portal:
Customer Account Management Portal:

Manage your incidents, requests and quotes via our easy to use online customer portal.

On Site Support:
On Site Support:

RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.

Voice Moves, Adds and Changes (MACs):
Voice Moves, Adds and Changes (MACs):

General instruction and configuration changes.

Live Service Reports:
Live Service Reports:

Incident & KPI reporting, change & service requests, metrics.

Why Aspire for IT Support?

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World-class Net Promoter Score (NPS) of +82

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Features unique ‘quick fix’ support team for first call resolution

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24/7 services available to keep your business operational at all times

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BI focus drives exceptional levels of service

Learn more about Voice & Telephony Support from Aspire

Speak to one of our technical experts about your Support requirements.