Voice & Telephony Support

Aspire can support your business critical voice and telephony platforms.

Organisations across the country rely on our RealCARE Voice package to keep their business operational.

RealCARE Voice is delivered during standard office hours 8am-6pm Mon-Fri.

Support is provided by our scalable UK-based team of telephony engineers from our headquarters in Gateshead.

We currently resolve an average of 7000 tickets per month.

“Very helpful and spent time trying to resolve my issue”

- Supported IT User

Package includes:

Voice Support:

Technical support to cover fault resolution with voice controller software or licensing.

24/7 IT System Monitoring:

Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.

Dedicated Service Management Team:

RealCARE customers are assigned a service account manager to work on strategic technology goals.

Voice Hardware Support:

Hardware support covers hardware failures (excludes user damage).

Customer Account Management Portal:

Manage your incidents, requests and quotes via our easy to use online customer portal.

On Site Support:

RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.

Voice Moves, Adds and Changes (MACs):

General instruction and configuration changes.

Live Service Reports:

Incident & KPI reporting, change & service requests, metrics.

Why Aspire for IT Support?

World-class Net Promoter Score (NPS) of +82

Features unique ‘quick fix’ support team for first call resolution

24/7 services available to keep your business operational at all times

BI focus drives exceptional levels of service

Server & Infrastructure Support

24/7 server and system monitoring to ensure you stay online.

Learn more

User Desktop Support

Desktop and digital workspace support to drive productivity.