Organisations across the country rely on our RealCARE Voice package to keep their business operational.
RealCARE Voice is delivered during standard office hours 8am-6pm Mon-Fri.
Support is provided by our scalable UK-based team of telephony engineers from our headquarters in Gateshead.
We currently resolve an average of 7000 tickets per month.
“Very helpful and spent time trying to resolve my issue”- Supported IT User
Technical support to cover fault resolution with voice controller software or licensing.
Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.
RealCARE customers are assigned a service account manager to work on strategic technology goals.
Hardware support covers hardware failures (excludes user damage).
Manage your incidents, requests and quotes via our easy to use online customer portal.
RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.
General instruction and configuration changes.
Incident & KPI reporting, change & service requests, metrics.
World-class Net Promoter Score (NPS) of +82
Features unique ‘quick fix’ support team for first call resolution
24/7 services available to keep your business operational at all times
BI focus drives exceptional levels of service
Speak to one of our technical experts about your Support requirements.