Trusted by over 2,000 leading UK organisations
RealCare Complete Managed IT support
Managed IT Support that drives performance, security & satisfaction.
Aspire’s RealCare Complete delivers and supports Microsoft’s Modern Workplace like no other. With the latest tools and effortless onboarding, you can empower a digital workforce that can perform their best anywhere, securely.
- Maintained to Microsoft Best Practice baselines
- Experience unrivalled user satisfaction levels
- Effortless application management by Aspire
Enhanced security
Harnessing the capabilities of the evolving Modern Workplace environment while upholding industry-standard best practices to guarantee robust security measures.
Drive efficiencies and collaboration
Adopting digital transformation facilitates seamless collaboration from any location, fostering daily operational efficiencies and enhancing productivity.
Exceptional user experience
Establishing a standardised estate, refining operations, and adopting collaboration culminate in faster issue resolution and heightened satisfaction among users.
Empower high-performing teams through digital transformation, collaboration and support
It’s estimated that the average office worker wastes 24 days each year waiting on slow or outdated hardware or software1.
Not only this, but poor communication and collaboration practices cost businesses approximately £7,500 per employee every year2. With better access than ever before to state-of-the art cloud, communication and connectivity services, it shouldn’t be this way.
Aspire’s RealCare Complete is our new approach to managed IT support. By deploying and centrally managing the latest Microsoft 365 tools to best practice standards, excessive issues and support requests become a thing of the past. We don’t just solve user issues, we’ll help you build an IT estate that stops them from happening.
Aspire has been an accredited Microsoft Expert for over 18 years.
We are a Microsoft Solutions Partner and are accredited with Microsoft’s Modern Work designation.
Supercharge your team's productivity with a service and support like no other
Unlock the power of a connected digital workforce
Our Managed IT Support packages will help your organisation unlock the potential of a truly collaborative digital workplace.
By delivering a range of productivity tools and applications from the Microsoft Modern Workplace suite, we can help your employees work productively and securely from anywhere.
We will centrally manage applications and updates across all user devices. The complexities, time, and resource requirements for managing your IT estate will be dramatically reduced, giving your IT team back hours of lost time. We’ll provide standardisation across your IT estate, ensuring consistent ongoing performance and remediation.
Our customers are already seeing the benefits of adopting a Modern Workplace
55% time saved on support tickets
Over 55% reduction in time lost due to IT issues for employees and local computer issues.
78.7% less issues
78.7% less IT issues compared with the industry average.
Ongoing performance and stability
Every 3 hours our best-in-class technology will check for configuration drift on your Microsoft 365 tenancy.
What makes RealCare Complete so effective?
Better user experience
Part of building a Modern Workplace involves empowering your teams to use the latest tools to collaborate and excel.
That’s why we provide Cloud adoption training. This helps to ensure the best level of adoption and retention across your teams.
Our freely accessible video library comprehensively addresses Microsoft 365 Modern Workplace services, empowering your teams to maximise application capabilities. Additionally, we offer tailored virtual or on-site training sessions facilitated by a Microsoft Certified Trainer.
Centrally managed
Aspire will provision devices up to specification, centrally manage upgrades, installs & applications across all devices
This provides standardisation across your IT estate and gives your IT team back hours of time lost to issue management. And if you have tech that is no longer needed, we can facilitate it’s disposal to WEEE standards.
Configuration drift remediation
Utilising the very best in Microsoft 365 management technology to ensure best practice standardisation, alerting & remediation capabilities
Ensure your Microsoft 365 estate is configured and maintained to the highest standards.
Cyber Essentials ready
RealCare Complete is built with security compliance in mind.
Due to the standardised nature of adopting a Modern Workplace, achieving Cyber Essentials certification can be more easily achievable than with legacy infrastructure.
Working with us for Managed IT Support
Single Point of Contact
With our technical expertise, we will become your single point of contact for all of your IT requirements.
Industry-Leading SLAs
We offer industry-leading Service Level Agreements with 99% of SLAs being met in the last 12 consecutive months.
Superior Skills Matching
We have developed sophisticated internal systems and dedicated technology teams to ensure that whatever the issue and whatever the set-up, our customers are always allocated the best-qualified person for the job.
World Class Service
Services are underpinned by our unbeatable IT Support Solutions, best illustrated by our Net Promoter Score which averages +83, and is deemed ‘world-class’.
RealCare IT Support: Package features at a glance
RealCare Complete delivers and supports Microsoft’s Modern Workplace like no other. By deploying and centrally managing the latest Microsoft 365 tools to best practice standards, excessive issues and support requests will become a thing of the past. With RealCare Complete we don’t just solve user issues, we will help you build an IT estate that prevents them from happening.
If adopting a Modern Workplace isn’t the right approach for your organisation, we support existing environments, infrastructure and users needs to meet your needs with our RealCare Infrastructure, and RealCare Infrastructure & User solutions.
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RealCare Infrastructure & User
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Only RealCare Complete includes:
Advanced Adoption Training
Our Cloud Adoption Training services are underpinned by a partnership with a well-regarded Microsoft Learning Partner and specialise in Cloud Adoption Training.
Hardened Security
Our consultants implement security and identity configuration baselines for your M365 tenant, aligning with Microsoft Best Practices to ensure compliance. Your tenancy will then be proactively monitored for configuration drift away from these standards.
Device Provisioning, Hardening & Reclamation
Our team can provide hardware delivered directly to your end-user, set-up and ready to use, whilst also carrying out any device disposal to Weee standards should this be required
Request Your RealCare Product Brochure
What Our Customers Are Saying
“From the minute we started talking to Aspire, they started listening to us, they didn’t try to sell us an off-the -shelf product. They listened to our exact requirements. I see Aspire as an extension of my It team now and I also see them as friends.”
“Aspire have consistently tried to deliver over and above our expectations – and they have succeeded. An experienced and forward-thinking organisation that are always easy to work with. We are safe in the knowledge that the experts at Aspire are taking care of our IT needs which ensures we can concentrate on providing our customers with the best possible service”
“Aspire provide everything we need from an IT partner and more. They ensure that we have a secure network and effective management systems to run our business, this enables us to continue to provide the best service for our customers. From the outset our experience of working with Aspire has been first-class. Everyone across the company is dedicated towards delivering a fantastic service.”
Discover a world-class service
RealCare is deployed, monitored and maintained by our world-class 24/7/365 service, ensuring you’re never without support. We’re here to ensure that you’re always getting the most from your technology.
- Over 100,000 tickets resolved
- 83+ net promoter score
- 18,000+ users supported
- 96.3% of tickets resolved in SLA
Sources
1 – Elite Business
2 – Computer Weekly