Service Delivery

Delivering quality service underpins everything we do at Aspire. Central to that is our dedicated Service Management Team.

Our Service Management Team onboards new customers and provides a consistent communication channel for your business.

The team conduct ongoing reviews so that opportunities for improvement and optimisation are identified and implemented throughout the life of your partnership with us. Sitting outside of both the commercial and operational aspects of Aspire, the team works in conjunction with other internal departments and third parties to enhance business processes and implement positive change across your organisation.

The team ensures that the services we provide are monitored at all times, whilst working towards continuous service improvement. Working collaboratively with our customers in support of their ever-changing IT requirements, they build long lasting, mutually beneficial relationships that focus on providing real value; ensuring you continue to benefit from our services.

When you partner with us, the Service Management Team work towards ensuring they know what is going on with your business. This means that, if problems do occur, we have a clear grasp of how that affects your employees, and your productivity.

Customer feedback is critical to this process and has a direct influence on the way in which we work. As such, the team will work closely with you to gather information about our performance and your overall customer satisfaction

‘World-class’ Customer Service

Working closely with our customer support service desk, we track our service performance using the respected Net Promoter Score (NPS) global measure. In the past 12 months, our score has averaged over +87, which is deemed ‘world-class’.