Delivering quality service underpins everything we do at Aspire. Central to that is our dedicated Service Management Team.
This key team onboards new customers and then provides a consistent and clearly identifiable communication interface between them and Aspire.
A large part of what the team does is to help ensure that Aspire builds strategic roadmaps, strong and long-lasting relationships with satisfied customers.
‘World-class’ Customer Service
Comprising Service Account Managers and Service Delivery Coordinators, the service management team helps manage the relationship with the customer and take ownership of their overall service experience with regular review meetings. Their aim is to provide a personalised interface with the primary focus on ensuring that the highest levels of customer satisfaction are achieved and sustained.
Key to the success of this team is ensuring they know what is going on with our client’s business. This means that, if problems do occur, we have a clear grasp of how that affects their staff, productivity and the impact that it has on their business. This in turn means that customers are confident Aspire understands what matters to them and that we have their best interests at heart.
Working closely with the customer support service desk, we track our service performance using the respected Net Promoter Score (NPS) global measure. In the past 12 months, our score has averaged over +80, which is deemed ‘world-class’.