Trusted by over 2,000 leading UK organisations
Aspire Unity
Co-managed IT Support
Collaboration without compromise
Get instant access to the additional resources your IT team needs. Access expertise, scale with demand and share the responsibility on your terms. Ensure your IT team can meet today’s challenges and be prepared for tomorrow.
Seamless Collaboration
When an issue spans both Aspire and in-house responsibilities, Halo keeps everything in one record so tasks, progress and outcomes are always visible.
Scalable and Cost Effective
If ticket volumes surge or major projects stretch resources, Aspire absorbs the additional workload. Unlock over 16 years of service excellence.
Flexible Responsibility
You can choose to retain ownership of certain areas such as applications or devices while Aspire manages infrastructure or service desk operations.
Co-Managed IT support that meets growing demand
In-house IT teams are facing a monumental demand on resources. Many are tackling rising ticket volumes, complex hybrid infrastructures and tightening compliance demands, all while leading strategic projects such as cloud and AI adoption.
When in-house capacity reaches its limit, what comes next? Do you face hiring and retaining additional team members, outsource IT services, or do you take a hybrid approach?
With Aspire Unity Co-Managed IT Support, your team can work directly alongside Aspire’s experts. They gain the expertise, training and flexibility to meet changing demands, all delivered seamlessly through unified AI-driven platforms.
Whether you need core infrastructure, specialist support, or extra capacity, you can expect a seamless experience.
Unlock a scalable and collaborative approach to managing your IT
Deliver exceptional IT support, co-managed with Halo
Halo powers Aspire’s own operations. Through Aspire Unity, it can become the shared system that combines your IT team with ours.
You benefit from automation, AI-driven rules, and bespoke integrations that streamline operations and resolve issues faster, delivering measurable value through continual improvement and service intelligence.
With an all-inclusive licensing model, you get full access to every capability from day one. No hidden costs, no unexpected add-ons, just predictable pricing that makes budgeting predictable.
✓ Ticket Management
✓ Guides and Resources
✓ Appointment Booking
✓ Service Reporting
✓ Device Ordering
✓ Service Monitoring
✓ Live Chat
+ More…
A service built around collaboration
Aspire Unity combines your in-house knowledge with our scale, automation and innovation on one unified platform, Halo.
Halo’s an intuitive, modern service management platform built with strong governance and the flexibility to adapt as your needs evolve.
By working together through the Halo platform, we create one connected service that delivers clarity, speed and resilience for IT leaders and end users alike.
ITIL aligned workflows
Discover our structured approach to incident management and how we keep SLAs on track.
Predictive insight
Highlight trends, identify potential risks and launch a proactive response.
AI-Powered Triage
Categorises, prioritises and summarises requests for faster, more consistent outcomes.
Unlock the benefits of Aspire Unity
Smarter resolutions through AI learning
Aspire’s AI bot analyses historic tickets to spot patterns, recommend faster resolutions and reduce duplication.
Seamless collaboration and faster outcomes
Shared records, audit logs and automated workflows ensure incidents are resolved quickly, with full accountability on both sides.
Secure and compliant technology
Review detailed incident breakdowns and analytics for full visibility.
Scale support effortlessly
Aspire provides training and support to build confidence and capability within your team.
Simple reporting and visibility for leadership
Managers gain oversight across all IT
activity, regardless of who resolves the
issue. Dashboards, metrics and reports
deliver the transparency needed for
governance and decision-making.
Easy budgeting with transparent pricing
Aspire Unity is offered on an all-inclusive licensing basis, removing hidden costs and modular pricing.
Unlock the power of Co-Managed IT Support Today
Our team is on hand to guide you through our services
Why choose Aspire for Co-Managed IT Support?
Security-first by design
From ITIL aligned processes to advanced compliance frameworks, Aspire ensures governance and resilience are at the heart of every service.
A true partnership model
Aspire integrates expertise, tools and innovation directly into your organisation, working as one team with shared visibility and accountability.
A platform built for growth
Aspire enables customers to own and scale their Halo platform, ensuring long-term adaptability and return on investment.
Proven success
With a world-class average NPS of +83 and a track record of award-winning service, Aspire is trusted by enterprises, public sector bodies and global businesses to deliver outcomes that matter.
Transparent commercial model
Aspire Unity is offered on an all-inclusive licensing basis, removing hidden costs and complex modular pricing. This gives customers financial clarity and the freedom to scale with confidence.
Innovation that never stands still
Aspire is continually advancing the Halo platform through bespoke AI models, automation and integrations. Our culture of R&D means customers benefit from improvements tested in real service environments.
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