Career Connect Benefits from World-Class IT Support

The Challenge

Career Connect faced significant challenges in efficiently managing their large IT infrastructure. Their primary objective was to reduce the burden of IT issues for their users, enabling their team to concentrate on delivering high-quality customer-facing services. This required gaining better visibility and control over their IT assets to ensure robust security, compliance, and an improved user experience, particularly with the rise of remote work setups where flexibility was essential.

Career Connect encountered difficulties in efficiently onboarding new users onto their IT systems, deploying, and managing software across their organisation, providing seamless remote access for employees, and achieving compliance with various security standards and regulations. These challenges hindered operational efficiency and posed significant obstacles to meeting their strategic IT goals.

Aspire’s Solution

Career Connect’s IT infrastructure challenges were resolved through Aspire’s RealCare Complete solution. Leveraging the power of Microsoft Intune, Aspire standardised the provisioning of new devices connected to Microsoft Entra ID. This strategic implementation involved the automatic installation of essential applications during the provisioning process. Consequently, users gained the ability to receive laptops and undergo provisioning remotely, requiring only internet access. This streamlined approach not only enhanced the onboarding experience but also significantly boosted operational efficiency.

RealCare Complete has emerged as a cornerstone of reliable Modern Workplace managed IT support for Career Connect, perfectly aligning with their objectives for performance, security, and user satisfaction. Its proactive management strategy ensures adherence to Microsoft Best Practice baselines, fostering a great user experience among Career Connect’s team. Through the effortless management of applications and deployment of cutting-edge Microsoft 365 tools, the Career Connect team has been empowered to excel from any location. The RealCare Complete solution has delivered monitored and maintained IT support that exceeds industry standards, minimising issues and support requests while ensuring consistent performance and remediation across Career Connect’s entire IT landscape, enabling them to navigate modern IT complexities with ease.

Working with Aspire

In partnership with Aspire and the implementation of RealCare Complete, Career Connect experienced several significant benefits. These included a noticeable reduction in the number of incidents raised, indicative of improved system stability and reliability, alongside a reduction in the attack surface through the removal of unused applications. Additionally, the streamlined processes facilitated smoother external audits, resulting in greater compliance and a reduced administrative burden for the team.