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RealCARE IT Support Packages
As technology systems become more business critical, partnering with the right IT support and service desk partner has never been more important. Aspire offer IT support solutions guaranteed to meet your business needs.
IT support is business critical. Businesses need to ensure that their IT systems are proactively monitored and staff devices and desktop functions are accessible and latency free.
RealCARE is Aspire’s IT support and service desktop product. Delivered by our technically-capable and friendly support staff, RealCARE is available in different packages to meet your IT needs and business requirements.
RealCARE IT Support is delivered during standard office hours 8am-6pm Mon Fri, with 24/7/365 Support available via our in-house service desk.
Our Quick Fix Team are dedicated to achieving a first-time fix wherever possible, the team are devoted to keeping your users productive and your company moving. Our Service Desk also consists of dedicated desktop, server, networking, telephony and 3rd line support teams so that your incidents and requests are always dealt with by a technology expert with the right knowledge and experience.
Our service delivery methodology, closely modelled on ITIL has been 10 years in the making and our data driven approach and customer feedback has led us to our current position with record positive feedback and over 99% SLA being met for over 12 consecutive months.
Find out more about RealCARE
RealCARE IT Support: Our packages at a glance
| RealCARE Infrastructure | RealCARE Cloud & User | RealCARE Infrastructure & User | RealCARE Complete | |
|---|---|---|---|---|
| IT Service Desk with 24/7 Systems Monitoring | ✓ | ✓ | ✓ | ✓ |
| Aspire Customer Portal | ✓ | ✓ | ✓ | ✓ |
| Dedicated Service Management | ✓ | ✓ | ✓ | ✓ |
| Backup & Anti-Virus Monitoring* | ✓ | ✓ | ✓ | ✓ |
| Cloud Infrastructure Support | ✓ | ✓ | ✓ | ✓ |
| On-premise Infrastructure Support | ✓ | ✓ | ✓ | ✓ |
| On Site Support | ✓ | ✓ | ✓ | |
| Access to Emergency Loan Equipment | ✓ | ✓ | ✓ | |
| End User Support | ✓ | ✓ | ✓ | |
| Devices & Workspace Support | ✓ | ✓ | ✓ | |
| 24/7 Support | ✓ | |||
| Software & New Machine Installs and Upgrades | ✓ | |||
| On Site Engineer Days | ✓ | |||
| Assistance with Security Vulnerability | ✓ |
Advantages of RealCARE IT Support
IT Service Desk
Access to specialist teams including Quick Fix, Telephone and email support for IT issues and requests.
Monthly Billing Model
Predictable costs in a per-user per-month billing model with no hidden surprise fees.
Live Service Reports
Tailored progress reports and incident & KPI reporting via our Customer Portal.
Aspire Customer Portal
Read service reports, manage your incidents, requests and quotes via our easy to use online customer portal.
Patch Management
RealCARE includes Aspire’s Patch Management as a Service (PMaaS) product which provides automatic Microsoft updates and patches via our RMM solution.
"Polite and friendly, checked all my details thoroughly and solved the issue while I was still on the phone"
Why Aspire for IT support?
Quick Fix Team
Dedicated Quick Fix team for first call resolution, ensuring incidents and end user faults are quickly rectified.
Dedicated Service Management:
Our dedicated team are always on hand to support, working with you to ensure that your critical systems are protected.
Data Driven
RealCARE is data driven with a BI focus that drives exceptional levels of service.
‘World Class’ Service:
Our services are underpinned by our unbeatable IT Support Solutions, best illustrated by our NPS (Net Promoter Score) which averages +82, and is deemed ‘world-class’.
