Aspire will support your business-critical voice and telephony platforms, ensuring that downtime is kept to a minimum.
Telephony systems are crucial for business communication and even the most advanced voice systems still need to be maintained. It’s therefore imperative that organisations have effective support in place and that their telephony systems are managed and monitored to ensure that downtime is kept to a minimum.
RealCARE Voice is the Aspire technical support and management service to complement our on-premise, hosted and cloud voice products. In addition to direct access to our dedicated Telephony Service Desk Team for administration and support, RealCARE Voice also includes 24/7 telephony system monitoring, as well as voice hardware support to cover any physical hardware failures.
RealCARE Voice is delivered during standard office hours 8am-6pm Mon Fri, with 24/7/365 Support available via our in-house 24/7 service desk.
To complement our RealCARE Voice product, infrastructure, desktop and user support is also available with our RealCARE IT Support Packages.
Advantages of Aspire RealCARE Voice
Technical support via our dedicated Telephony Service Desk Team to cover fault resolution with voice controller software or licensing.
24/7 IT System Monitoring
Available for supported products & devices. Tickets addressed during contracted hours, includes automated fixes.
Dedicated Service Management Team
RealCARE customers are assigned a service account manager to work on strategic technology goals.
Voice Hardware Support
Hardware support covers hardware failures (excludes user damage).
Aspire Customer Portal
Self-service monitoring and management for Aspire Hosted Voice products and manage your incidents, requests and quotes via our easy to use online customer portal.
On Site Support
RealCARE customers have access to our pool of field engineers who can resolve issues at your location if required.
Voice Moves, Adds and Changes (MACs)
General instruction and configuration changes.
Live Service Reports
Incident & KPI reporting, change & service requests, metrics.
"Thanks! Seamless resolution in gaining me access to Toronto VPN"
Why Aspire for Telephony and Voice Support?
Single Point of Contact
With RealCARE, Aspire becomes the single point of contact for all of your IT requirements.
Dedicated Service Management
Our dedicated team are always on hand to support, working with you to ensure that your critical systems are protected.
RealCARE is data driven with a BI focus that drives exceptional levels of service.
‘World Class’ Service
Our services are underpinned by our unbeatable IT Support Solutions, best illustrated by our Net Promoter Score which averages +82, and is deemed ‘world-class’.